Locating Employees During Crisis Difficult for Travel Managers

Three in ten (29 percent) travel managers report they do not know how long it would take to locate affected employees in a crisis, according to a new study released today by the GBTA Foundation, the research and education arm of the Global Business Travel Association. Overall, one-half (50 percent) of travel managers say, in the event of an emergency, they can locate all of their employees in the affected area within two hours or less. Additionally, three in five (60 percent) travel managers rely on travelers to reach out if they need help and have not booked through proper channels.

The study, How to Close Risk Management Loopholes, conducted in partnership with Concur, explores how traveler safety protocols are established and executed, including the extent to which technology is utilized and integrated into the greater travel program.

“Research reveals significant gaps in educating travelers about resources available to them and the existence of protocols should the unforeseen happen,” said Kate Vasiloff, GBTA Foundation Director of Research. “Failing to establish and communicate safety measures leaves travelers and organizations vulnerable. As both security threats and technology evolve, even the most robust protocols that once served companies well may now have weaknesses requiring immediate attention and modification.”

To view the press release, click here.